🛟 Support Portal
Agents only. All actions are logged.
TokenBank Support
New families — last 8 weeks
Signups per week.
Platform split
Where families sign up.
Household mix
Families that invited a second adult — your engagement signal.
Revenue & conversions
Purchases live in RevenueCat, not our database (by design — we hold no payment data). Charts for trials, Base purchases, and Family subscriptions:
Open RevenueCat charts ↗Support log
Every action by every agent. Filter matches agent, family, action, or note.
| When (UTC) | Agent | Family | Action | Note |
|---|---|---|---|---|
| Loading… | ||||
Family
Metadata only — family content is end-to-end encrypted and unreadable by support.
Plan actions
Grants are RevenueCat promotional entitlements — they layer safely over store purchases.
Account actions
Device reset frees all slots — devices re-register on next app open. Email transfer keeps all data (their password still unlocks it).
Manager action. Deletion is instant, family-wide, and unrecoverable — every login and all encrypted data.
Refunds
Refunds are issued by Apple/Google, never here. Log the request so the trail exists; revocation flows in automatically from the stores.